Privacy Policy

Last updated: 23 March 2026

QuickFlow ("we", "us", or "our") is committed to protecting the privacy and personal information of our customers, their end users, and visitors to our website. This Privacy Policy explains how we collect, use, store, and share information when you use our website and WhatsApp chatbot platform services.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and business name provided when you enquire about or sign up for our services.
• WhatsApp conversation data — messages exchanged between your customers and your QuickFlow-powered chatbots, including text, media, and metadata such as timestamps and phone numbers.
• Usage data — information about how you interact with our platform, including message volumes, chatbot performance metrics, and feature usage.
• Technical data — IP addresses, browser type, device information, and cookies when you visit our website.
• Integration data — data exchanged between QuickFlow and third-party systems you connect (e.g. CRM, payment gateways, helpdesk tools).

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our WhatsApp chatbot platform and related services.
• Process and deliver automated messages on behalf of your business to your customers.
• Monitor and improve platform performance, reliability, and security.
• Communicate with you about your account, billing, and service updates.
• Comply with legal obligations and enforce our terms of service.
• Generate aggregated, anonymised analytics to improve our products.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Meta (WhatsApp Business Platform) — as required to deliver WhatsApp messages through the official Business API.
• Third-party integrations — only those you explicitly configure and authorise within your QuickFlow account.
• Service providers — trusted partners who assist with hosting, analytics, and support, bound by confidentiality agreements.
• Legal authorities — when required by law, court order, or to protect the rights and safety of our users.

4. Data Storage and Security

We store data on secure, encrypted servers. We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits. WhatsApp conversation data is retained for the duration of your service agreement unless you request earlier deletion.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@quickflow.co.za.

6. POPIA Compliance

QuickFlow is committed to compliance with the Protection of Personal Information Act (POPIA) of South Africa. We process personal information lawfully, for a specific purpose, and with appropriate safeguards. As a data processor (operator) acting on your behalf, we process your customers' data according to your instructions and our service agreement.

7. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

QuickFlow
Email: info@quickflow.co.za
Location: Cape Town, South Africa